Pet Sitting FAQ

Pet sitting Questions

Let your pets stay in their own home and in familiar surroundings while being cared for by an insured professional pet sitter from us, House and Hound Care. Your pets will receive lots of love, attention and playtime while you are away and we make sure their normal routines will not be disrupted. With boarding facilities it can have a traumatic affect on your pet and you as well, not to mention the possibility that your dog may become ill due to stress or a contagious illness. House and Hound Care provides our pet sitting and dog walking services to keep your pets and you from unnecessary stress. We also take care of your home, bring in mail, water your plants, turn on/off lights and take out the trash while you are away, and we will update you about your animals and home.

Yes, we offer a free introductory visit to our clients to go over all the pet care details and instructions. The pet sitter you meet is the pet sitter who is going to visit your animals while you are away.

Yes, to keep us and our fellow pet sitters safe we ask our clients to register with their name, email and home address prior to our complimentary introduction visit. After meeting your pet sitter and you decide that we are a perfect match to your pet care needs, you can log on and add your veterinarian name and number, pet(s) information, pet medical history, and security system codes if you choose. We will also need a key to your home.

For your security, keys are labeled with your pet’s name only, NOT with your name and address and it is kept in a secure location of your pet sitter’s home.

We usually recommend 3 visits a day for dogs and one visit for your cat or bird while you are away. If you have a social friendly cat you may want to add two visits especially if she is on a twice a day feeding schedule.

Before you leave town, please make sure that you have filled out our online registration updated with all your pet sitting instructions and contact numbers. If you are our regular client, please make sure you update us on any changes regarding your pet’s health by logging in on your client profile. Please make sure you have left enough supplies such as pet food, cat litter, medications for your pet to last until you return home. Please leave out the leash, bowls, and any cleaning products we may need in case there is an accident to clean up.

If an emergency should occur or your pets get sick, your pet sitter will follow the emergency instructions you provided on your client profile. We will contact you and your emergency contacts right away and take your pet to the vet.

If your pet sitter has an emergency, we will contact you for your approval before sending over another qualified pet sitter to take care of your pets. All of our pet sitters are trained, insured, and bonded.

We ask you that you let us know when you return home so we can be sure that you have arrived home and that you no longer need us to care for your pets. Delays often happen, therefore we assume that you have not arrived until we hear from you. We will continue to visit your animals until you confirm that you are home.

There is no need to worry, we are flexible and there is no cancellation fee. We only ask you to please let us know the changes as soon as possible, so we can change our schedule accordingly.

We use a secure 3rd party credit card processing company to keep your payment information safe. You can pay your invoice online in account. Our regular clients pay us when they return from their vacation. Our regular daily dog walking clients pay at the end of each month. You can also mail us a check or pay via Zelle to (954)260-4304. If you are a new client we may ask you to prepay until you are one of our regular clients.

We recommend our dog owner clients to let us visit their dog early in the morning, midday, dinner time, and again at late night, but some dogs can hold it if we visit two or three times a day. Cats need one or two visits a day, while birds are ok with one visit a day.

Overnight pet sitting is when we spend the night in our client’s home from about 8:30/9 pm until around 6:30/7 am. We make sure that your dogs have a pee break when we arrive in the evening and again before we leave in the morning.

Our clients who need us for overnight pet sitting let us use their guest room or a sofa to sleep on. We usually do one midday and a dinner visit additionally to our overnight pet sitting, but we can visit as often as you like.

Some of our pet sitters who work from home take care of one maybe two dogs in their home. This service provides a lot of attention to your dog.

Yes, we are licensed, insured and bonded and all of our pet sitters are background checked. We are also an accredited member of the Pet Sitters International.

Once you are our registered client you can download our free app where we send photos and notes each time we visit your animals. Our update also included a GPS record with the time of arrival and departure. This is the place where you can leave us messages too. This app is a 3-way communication between our clients, pet sitters, and our office. Please don’t ask or use our pet sitter’s private phone number. We invested in the right communication system to ensure that we are not missing a visit for your animals.

No, we at House and Hound Care do not charge extra if you have multiple animals. We charge by the length of the visit. If you need us late night, weekends or holidays, we have an additional $5 surcharge.

Yes. We keep your key in a safe place labeled with your pet name. Most of our clients leave their key with us on file so when you travel again we already have the key. If you prefer to pick up and drop off your key each time you are traveling we will charge you a $15 key pick up and drop off fee. You can also hide your key or use a lock box to avoid the key pick-up fee. If we have your key on file you can always call us for a last-minute visit if you are stuck at work.